Shipping Policy for Root-Vigor.com

Thank you for visiting and shopping at Root-Vigor.com, operated by Alyer Lab. The following information details our shipping policy.

1. Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Potential Delays: We strive to process all orders promptly. However, during periods of high demand, holidays, or unforeseen circumstances, processing times may be extended. We appreciate your patience and understanding.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs.

Domestic Shipping (Within the United States)

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5-10 business days	Calculated at checkout
Expedited Shipping	3-7 business days	Calculated at checkout

International Shipping

We offer international shipping to select countries. Shipping charges and estimated delivery times for international orders will vary depending on the destination and will be calculated at checkout.

Customs, Duties, and Taxes: Root-Vigor.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

3. Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Damages

Root-Vigor.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

5. Returns, Refunds, and Exchanges

Please refer to our Returns & Refunds Policy for detailed information on how to return products. If you have any questions about returns or exchanges, please contact our customer support team.

6. Contact Information

For any questions about your order or our shipping policy, please contact us at:

Email: info@root-vigor.com

Phone: (818) – 306 – 0917

Operating Hours: Mon – Fri 9:00 AM to 5:30 PM (PST)

Returns & Refunds Policy for Root-Vigor.com

Thank you for your purchase from Root-Vigor.com, operated by Alyer Lab. We hope you are satisfied with your products. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

•Unopened and Unused: Due to the nature of our health and wellness products, we can only accept returns for items that are unopened, unused, and in their original, sealed packaging.

•In Original Condition: Your item must be in the same condition that you received it.

•With Original Packaging: Your item needs to have the original packaging.

•Proof of Purchase: You must have the receipt or proof of purchase.

Non-Returnable Items: Gift cards and certain promotional items are non-returnable.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at info@rootvigor.com with your order number and reason for return. Our team will provide you with instructions on how to send back your item.

Shipping Costs for Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at info@root-vigor.com and we will provide further instructions.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@root-vigor.com with details of the product and the defect. Please include photographic evidence if possible. We will assess the situation and work with you to provide a replacement or refund.

6. Cancellations

Orders can be cancelled within 24 hours of purchase, provided the order has not yet been shipped. To cancel an order, please contact us at info@root-vigor.com with your order number.

7. Contact Us

If you have any questions on how to return your item to us, contact us at: