Frequently Asked Questions (FAQs) for Root-Vigor.com

Welcome to the Root-Vigor.com FAQ page! Here you’ll find answers to common questions about our products, ordering process, shipping, and more. If you can’t find the answer you’re looking for, please don’t hesitate to contact our customer support team.

General Questions

What is Root-Vigor.com?

Root-Vigor.com is the official website for Alyer Lab, offering a range of health and wellness supplements designed to optimize cellular energy, neurovascular health, and cardiovascular resilience. Our products are backed by clinical research.

What is Alyer Lab?

Alyer Lab is the entity behind Root-Vigor.com, dedicated to clinical research and developing scientifically-proven formulations for holistic wellness.

How can I contact customer support?

You can reach our customer support team via email at info@rootvigor.com or by phone at (818) – 306 – 0917. Our operating hours are Monday to Friday, 9:00 AM to 5:30 PM (PST).

Product Information

What kind of products does Root-Vigor.com offer?

We offer a variety of health and wellness supplements, including products for cardiovascular health, neurovascular health, cellular energy, and healthy aging. Examples include Cardiseng Wellness Supplement, ENERGIZER Wellness Supplement, OPC Oyster Peptide Complex, OSUE Blood Pressure Formula, and RootVigor Health & Brain Supplement.

Are your products backed by science?

Yes, Alyer Lab’s clinical research establishes a scientifically-proven foundation for holistic wellness, validating the efficacy of its formulations.

Are your products safe?

Our products are formulated with care. However, it is always recommended to consult with your physician or a qualified healthcare provider before starting any new supplement regimen, especially if you have pre-existing medical conditions or are taking other medications. The information on our website is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Ordering & Shipping

How do I place an order?

You can place an order directly through our website by adding desired products to your cart and proceeding to checkout.

What payment methods do you accept?

During the checkout process, you will be presented with the available payment options. We strive to offer secure and convenient payment methods.

How long does it take to process an order?

All orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a separate notification once your order has shipped.

What are your shipping options and costs?

We offer both standard and expedited shipping options for domestic orders within the United States. Shipping costs and estimated delivery times are calculated at checkout based on your location and chosen method. For international shipping, rates and times vary by destination and are also calculated at checkout.

Do you ship internationally?

Yes, we offer international shipping to select countries. Please note that Root-Vigor.com is not responsible for any customs duties, taxes, or tariffs applied to international orders. These fees are the responsibility of the customer.

How can I track my order?

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will typically become active within 24 hours.

Returns & Refunds

What is your return policy?

You have 30 calendar days from the date you received your item to initiate a return. To be eligible, items must be unopened, unused, in their original sealed packaging, and accompanied by proof of purchase. Please contact info@root-vigor.com to initiate a return.

Can I return an opened product?

No, due to the nature of our health and wellness products, we can only accept returns for items that are unopened, unused, and in their original, sealed packaging.

Who pays for return shipping?

You are responsible for the shipping costs associated with returning an item. These costs are non-refundable.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be initiated to your original method of payment within a certain number of days, depending on your card issuer’s policies.

What if my item arrives damaged or defective?

If you receive a damaged or defective item, please contact us immediately at info@rootvigor.com with details and, if possible, photographic evidence of the damage or defect. We will work with you to provide a replacement or refund.

Can I cancel an order?

Orders can be cancelled within 24 hours of purchase, provided the order has not yet been shipped. To cancel, please contact us at info@root-vigor.com with your order number.